Frequently Asked Questions
1. What is the intake process?
Our practice software will send you a link to our online client portal. The client portal will have all necessary forms that need to be filled out, reviewed, and signed. This paperwork can take about 20 minutes.
2. How long do your sessions last?
How often do you typically see your clients? Regular sessions are typically 50 minutes. Intake sessions are 90 minutes.
3. What does a first session typically look like?
The first session is typically an information gathering session. Your therapist will review the questionnaire that you filled out and ask for more information to help them get a better understanding of what brought you to therapy. You and your therapist will talk about the frequency of sessions and goals that you have for treatment.
7. How long do you typically work with clients?
(3 months-3 years) Length of time really depends on the issue(s) you’ve come to therapy for. On average, clients spend 6-8 months with their therapist.
8. What is your cancellation policy?
We require at least a 24-hour notice for cancellations, or you will be charged a full session fee.
9. How do you typically structure your session?
Usually, your therapist might start by checking in about what has occurred in the time since you last met. They typically pull from that conversation in order to highlight important themes of the overall problem you are working on or they may have the session planned beforehand, where they can lead the client through a series of exercises or worksheets or activities and take a very directive approach throughout the entirety of the session.
4. Do you accept insurance for therapy sessions?
Yes, depending on the type of clinician you see.
Our Residents-in-Counseling accept Anthem Blue Cross Blue Shield, CareFirst, Aetna, Carelon, and TRICARE (Humana Military).
Our Graduate Counseling Interns do not accept insurance. Instead, they provide an incredibly accessible, lower out-of-pocket private pay fee structure for clients seeking affordable self-pay care.
Fully licensed clinicians may have different network setups, so we recommend reaching out directly so we can run a routine benefits check and verify your exact coverage before your first appointment.
5. What is the difference between seeing a fully licensed therapist, a Resident, and an Intern?
Fully Licensed Therapists have completed all state-required clinical hours and examinations to practice completely independently.
Residents-in-Counseling hold master’s degrees and are completing their final clinical hours for advanced state licensure under the regular supervision of expert senior clinicians. They provide high-quality care, accept major insurances, and offer fast onboarding.
Counseling Interns are advanced graduate students completing their final, heavily supervised university training requirements. They bring fresh academic perspectives and offer the practice’s most affordable private pay rates.
6. Is there a waiting list to start counseling?
While some of our fully licensed staff may have a waiting list due to full caseloads, we currently have immediate openings for individual adults, adolescents, and couples through our Resident and Intern teams. Because we have multiple supervised clinicians on staff, you can typically bypass the waitlist and get scheduled for an intake session within the same week.